Shipping Policies & FAQ
SUGARFINA SHIPPING INFO
"I just received my order today and I must compliment you on not only the quick delivery, but beautiful packaging and hand written note. The world would be better if more companies had customer service like you. I'm now a loyal fan and will spread the word! Thank you so much for the sweet treats!" -- Bree S.
"Just received my order! The shipping was speedy, the presentation delightful and the hand- written thank you card, a perfect touch." – Natasha V.
Sugarfina candy is very special and we package and ship it with the upmost care. Our goal is for you to be delighted with the whole experience, from opening the box to savoring that last tasty bite.
Table of Contents
How it arrives:
Why blend in? Your candy is packaged in a beautiful aqua Sugarfina shipping box,* so it looks great all the way from our boutique to your door. When you open the box, you’ll find a hand-written note on top and your candies tucked carefully inside. We don’t include packing slips or any pricing information, as our candies are frequently sent as gifts and we like to conserve trees. Instead, we email a receipt and packing slip to the sender.
*standard white or kraft boxes may be used on larger orders
We offer gift wrap for $5, which includes our crisp aqua Sugarfina gift boxes, designer tissue paper, white ribbon and bow, and a hand-written gift note.
Select this option on the shopping cart page, and be sure to include your gift note – a box will appear under the gift icon after you check it.
If you have any special instructions, such as gift-wrapping particular items together, please include those notes in the gift wrap box.
If you do not select the gift wrap option, and you are shipping to someone other than yourself, we include a note that says "from [sender’s name]."
Shipping Methods & Times
Daily Shipping Cutoff: We ship orders Monday through Friday. FedEx 2-Day and FedEx Overnight orders are shipped on the same day when the order is placed before 2pm PST. All other orders are usually shipped within 24 hours, and we make every effort to ship orders same day. During warm weather months (May – September), we do not allow Expedited, Express or FedEx packages to be transported over the weekend, as this increases the risk of melting. See shipping days below
Shipping Methods: We offer 5 choices for shipping as follows
2) Expedited Shipping will arrive within 2-3 business days (Monday-Saturday)
3) Express Shipping will arrive within 1-2 business days (Monday-Saturday)
4) FedEx 2-Day Shipping is guaranteed to arrive on the 2nd business day, if the order is placed by 2pm PST (Monday-Friday)
5) FedEx Overnight Shipping is guaranteed to arrive the next day, if the order is placed by 2pm PST (Monday-Friday)
Shipping on a Specific Date: If you would like your order to ship on a specific date, please email firstname.lastname@example.org to arrange the details.
Shipping to Multiple Addresses: Our website does not currently allow shipping to multiple addresses, but we’re working on that feature for a future update. In the meantime, please place each order individually. If you are shipping to 4 or more addresses, please contact us at email@example.com and we can assist you.
APO/FPO Addresses: Please select Standard Shipping and allow 7-14 business days for delivery. Due to variations in storage, shipping and weather conditions, we do not recommend shipping meltable candies to APO/FPO addresses. Please see our list of warm-weather-appropriate candies here. We regret that we cannot be responsible for APO/FPO shipments that arrive melted.
International Shipping: We ship Sugarfina anywhere in the world via USPS Priority International (6-10 business days), USPS Express International (1-3 business days), FedEx International Economy (2-5 business days) and FedEx International Priority (1 to 3 business days, next business day to Canada, Mexico and the Caribbean). Because international orders require special processing, your order will be shipped within 48 hours. If you are shipping meltable candies to warm parts of the world, we strongly recommend selecting USPS Express or FedEx Priority, which will include cold packs and extra insulation as needed. We regret that we cannot be responsible for international shipments that arrive melted.
Warm Weather Shipping
It’s a fact - candy can melt in warm weather. We want your order to arrive in the best possible condition, so we strongly recommend:
Express 1-2 Day shipping for hot climates (temperatures of 85° F and up)
These options automatically include insulation and frozen gel pack(s) to keep your package cool.
During warm weather months (May – September), we do not allow Expedited, Express or FedEx packages to be transported over the weekend, as this increases the risk of melting. Shipping days are as follows:
Express 1-2 Day orders ship Monday-Thursday only. Orders placed after 1pm PST Thursday will ship the following Monday.
FedEx 2-Day orders ship Monday-Wednesday only. Orders placed after 1pm PST Wednesday will ship the following Monday.
FedEx Overnight orders ship Monday-Thursday only. Orders placed after 1pm Thursday will ship the following Monday.
Standard 3-5 Day shipping is not available July-September due to melting risk.
During other months of the year, Standard 3-5 Day shipping is available but not recommended in warm weather (temperatures of 75 degrees or higher). If you choose to take the risk, we recommend you only order from our list of warm weather appropriate candies. Please be advised that these candies can still melt in hot conditions (e.g. 85° F and up), but in our experience, they are a bit less heat-sensitive than chocolates or caramels.
Because candy is perishable, we only ship via USPS Priority, USPS Express and FedEx so that your candy arrives in the best possible condition.
Shipping costs to one U.S. address for Standard, Expedited and Express shipping are as follows*
|Merchandise Total||Standard 3-5 Days||Expedited 2-3 Days||Express 1-2 Days|
|$800.01-1000||$69.95||Call or email for rates||Call or email for rates|
|Over $1,000||$79.95||Call or email for rates||Call or email for rates|
*Please note these rates are for online customers only and do not apply to wholesale, custom, or corporate orders.
FedEx 2-Day, FedEx Overnight, and all international rates are calculated based on the weight of items in your cart and your shipping location. Please create a shopping cart and enter your shipping address to see these rates.
Please note that International shipping starts at about $35-40 depending on your location.
"I have ordered a few things from this wonderful company and every time, the shipping is amazingly speedy, and the product is simply wonderful." -- Sarah S.
"I just received my very first Sugarfina order - champagne gummy bears. Can I just tell you how very much I appreciated the handwritten note AND samples of 2 other yummy candies - the cuba libre gummies and the green apple frogs?! I am definitely a loyal customer now! Thank you so much Sugarfina, for making me feel so special with your beautiful blue box of goodies!!" – Charlotte W.