Shipping Methods & Cutoff Times
We offer three shipping options:
- Standard Usually arrives 5-7 business days (Monday-Friday) from the date of purchase. Please note orders may take up to 48 hours to process if shipped with standard service. In most cases, orders placed after 10 am PST will begin processing and shipment the following business day.
- Expedited Usually arrives 2-3 business days from the date of purchase, if the order is placed by 10 am PST (Monday-Wednesday). Orders placed after 10 am PST Monday and Tuesday will ship on Wednesday; orders after 10 am PST on Wednesday will ship the following Monday.
- Express Usually arrives 1-2 business days from date of purchase, if the order is placed by 10 am PST (Monday-Thursday). Orders placed after 10 am PST Monday - Wednesday will ship the following business day; orders placed after 10 am PST Thursday will ship the following Monday. Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.
Due to impacts of COVID-19, shipments may be delayed and processing times may be longer than usual. Please contact us or refer to ups.com with your tracking number.
Above are estimates only. Actual shipping times vary by location and products ordered. Before an order is shipped, it is processed. Processing times vary, typically between several hours to one business day. Orders are shipped on business days only (Monday-Friday, excluding federal holidays). If you place your order on a weekend or holiday, the above estimates start from the first business day after your order is placed. Contact us with questions about which shipping method is right for you.
Shipping In Warm Weather/Climates
We take the extra steps to guarantee your sweets arrive in a manner that will ensure food safety and preserve quality. During warm months, and year-round to destinations in warmer climates, we send your gifts in a special insulated mini-cooler to protect their freshness and exquisite quality. Additionally, we nestle frozen "cold packs" snugly during packing. During this time, we recommend sending your sweets to a cool place like a business address so they’re not left outside. To ensure product freshness, we do not ship on Fridays. Orders placed after 10 am PST on Thursday will ship the following week. See FAQs
Shipping Terms and Conditions
Severe weather may cause shipping delays. We regret that we are not able to guarantee express delivery in the event of severe weather.
We currently only accept orders being sent to Canada on our Canada website. If you’d like to ship an order to the U.S. please visit our US website to place your order. Please note we do not offer shipping to international addresses at this time.
At this time we cannot deliver to APO/FPO addresses or PO Boxes.
Product Substitution and/or Removals
Because of the perishable and sometimes seasonal nature of many of our products, we reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts. At our discretion, we may also remove of an out of stock item or item(s) from your order to prevent delays in shipping. If an item in your order is unable to be fulfilled, you will not be charged for it, and an email notification will be sent.
Our shipping centers are closed on federal holidays. Orders will not be processed or shipped on these days.
- Victoria Day
- Canada Day
- Labour Day
- Boxing Day
- New Year’s Eve
- New Year’s Day
Shipping costs to one Canada address are as follows:
*14%-20% of order subtotal excluding tax for shipments over $250.00.
Please note rates are for sugarfina.com/ca orders only and do not apply to wholesale, custom, or corporate orders.