Shipping Methods & Cutoff Times
Due to impacts of COVID-19, shipments may be delayed and processing times may be longer than usual. Please contact us or refer to fedex.com with your tracking number.
We offer three shipping options:
- Standard Usually arrives 5-7 business days (Monday-Friday) from the ship date. In most cases, orders placed after 10 am PST will begin processing and shipment the following business day.
- Expedited Usually arrives 2-3 business days from the date of purchase, if the order is placed by 10 am PST (Monday-Wednesday).
- Express Usually arrives 1-2 business days from date of purchase, if the order is placed by 10 am PST (Monday-Thursday). Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.
Above are estimates only. Actual shipping times vary by location and products ordered. Before an order is shipped, it is processed. Processing times vary, typically between several hours to three business days. Orders are shipped on business days only (Monday-Friday, excluding federal holidays). If you place your order on a weekend or holiday, the above estimates start from the first business day after your order is placed. Contact us with questions about which shipping method is right for you.
Shipping In Warm Weather/Climates
During warmer months, and year-round to warmer climates, we recommend sending your sweets to a cool place like a business address so they’re not left outside. To ensure product freshness, we do not ship on Fridays. Orders placed after 10 am PST on Thursday will ship the following week. See FAQs
Shipping Terms and Conditions
Severe weather may cause shipping delays. We regret that we are not able to guarantee express delivery in the event of severe weather.
We currently only accept orders being sent to Canada on our Canada website. If you’d like to ship an order to the U.S. please visit our US Website to place your order. Please note we do not offer shipping to international addresses at this time.
At this time we cannot deliver to APO/FPO addresses or PO Boxes.
Product Substitution and/or Removals
Because of the perishable and sometimes seasonal nature of many of our products, we reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts. At our discretion, we may also remove of an out of stock item or item(s) from your order to prevent delays in shipping. If an item in your order is unable to be fulfilled and no substitution is made, you will not be charged for it, and an email notification will be sent.
Our shipping centers are closed on federal holidays. Orders will not be processed or shipped on these days.
- Victoria Day
- Canada Day
- Labour Day
- Boxing Day
- New Year’s Eve
- New Year’s Day
Shipping costs to one Canada address are as follows:
*14%-20% of order subtotal excluding tax for shipments over $250.00.
Please note rates are for sugarfina.com/ca orders only and do not apply to wholesale, custom, or corporate orders.