Shipping FAQ

“I just received my order today and I must compliment you on not only the quick delivery, but beautiful packaging and hand written note. The world would be better if more companies had customer service like you.  I’m now a loyal fan and will spread the word!  Thank you so much for the sweet treats!” — Bree S.

“Just received my order!  The shipping was speedy, the presentation delightful and the hand- written thank you card, a perfect touch.” – Natasha V.

Sugarfina Shipping Info

  1. Shipping Methods & Cutoff Times

    We offer three shipping options:

    1. Standard will arrive within 2-5 business days (Monday-Saturday). Please note orders may take up to 48hrs to process if shipped with standard service.
    2. Expedited 2-Day is guaranteed to arrive on the 2nd business day, if the order is placed by 10am PST (Monday-Thursday).  If the order is placed by 10am PST on Monday, the package will arrive by end of day Wednesday. Orders placed after 10am PST Wednesday will ship the following Monday.
    3. Expedited Overnight is guaranteed to arrive the next business day, if the order is placed by 10am PST (Monday-Thursday). Some large orders may require extra processing time.  If your order requires extra time to fulfill, we will contact you via phone and/or email.

    *PLEASE NOTE* Sugarfina cannot be held liable for delivery delays caused by inclement weather.

    SENDSWEETS promotion cannot be combined with any other promotions or offers. Hawaii and Alaska ship to states are exempt from promotion.

    It’s a fact – candy can melt in warm weather. We want your order to arrive in the best possible condition, so we have made the following adjustments to our shipping policy for the warmer months:

    • We do not let packages to be transported over the weekend during the warmer months of the year, as this increases the chance of melting. Thus, we do not ship any orders on Friday.
    • Expedited 2 Day and Overnight orders placed on Thursdays after 2pm will not ship until the following Monday.
    • We do not offer Standard shipping to the following states during the warmer months: Alabama, Florida, Hawaii, Louisiana, Mississippi, Nevada, Texas. *Note* Any Free Standard Shipping promotions are excluded from these states during the summer months.

    When you select expedited shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

    Shipping to arrive on a Specific Date:  If you would like your order to arrive on a specific date, please email hello@sugarfina.com to arrange the details.

    Shipping to Multiple Addresses:  If you are shipping to multiple addresses, please contact us at custom@sugarfina.com and we can assist you.

    APO/FPO Addresses and PO Boxes:  At this time we can not deliver to APO/FPO addresses or PO Boxes.

    International Shipping: We currently only accept orders being sent to the U.S. on our U.S. website. If you’d like to ship an order to Canada please visit our Canadian website to place your order. If you would like to ship to an international address, please contact hello@sugarfina.com and we can assist you.

    Holidays: Our warehouse is closed during the below holidays. Orders will not be processed or shipped on these days.

    Memorial Day
    Independence Day
    Labor Day
    Thanksgiving
    Christmas
    New Year’s Eve
    New Year’s Day

  2. Gift Wrap

    We offer gift wrap for $5, which includes our crisp aqua Sugarfina gift boxes, designer tissue paper, white ribbon and bow, and a hand-written gift note.

    Gift Wrap

    Select gift wrap on the checkout page, and be sure to include your gift note – a box will appear under the gift icon after you check it.

    If you have any special instructions, such as gift-wrapping particular items together, please include those notes in the gift wrap box.

    If you do not select the gift wrap option, and you are shipping to someone other than yourself, we’ll include a note that says “from [sender’s name].”

  3. How packages arrive

    Why blend in? Your candy is packaged in a beautiful aqua Sugarfina shipping box,* so it looks great all the way from our boutique to your door. When you open the box, you’ll find a hand-written note on top and your candies tucked carefully inside. We don’t include packing slips or any pricing information, as our candies are frequently sent as gifts and we like to conserve trees. Instead, we email a receipt and packing slip to the sender.

    *standard white or kraft boxes may be used on larger orders

  4. Warm Weather Appropriate Candies and Gift Sets

    If you are shipping your order to a destination where temperatures are above 75° F we strongly suggest considering the below list of candies that are a bit less heat-sensitive then chocolates and caramels.  Please be advised that these candies can still melt in hot conditions (e.g. 85° F and up).

    Warm Weather Appropriate Candies and Gift Sets

    Bentos & Gift Sets:
    Will You be my Bridesmaid or Maid of Honor Giftsets
    Cheers! Giftset
    Gummy Love 8pc Bento
    Gummy Love Tasting Box
    Love Bites Giftset
    Pucker up Giftset
    Thank You Giftset

    Chocolates
    Aphrodite Kumquats
    Aphrodite Strawberries
    Athena Black Cherry
    Bling Rings
    Chocolate Marshmallow Eggs (milk and dark)
    Chocolate Sparkles from Greece
    Dark Chocolate Jordan Almonds
    Dionysus Walnuts
    Fruity Loops
    Holland Mints
    Marzipan Eggs
    Princess Pearls
    Rainbow Raisins
    Robin’s Egg Caramels
    Sugarfina Pearls

    Gummies
    #1 Swedish Fish
    Apple Frogs
    Apricot hearts
    Baby Butterflies
    Baby Champagne Bears
    Beach Buddies
    Bear-y Smoothie
    Bella Rosa
    Berry Vanilla Pies
    Bitty Berries
    Black Currant Berries
    Blueberry, Lemon, Blood Orange, Citrus & Strawberry Fruttini
    Bubbly Bears
    Champagne Bears
    Champagne Bubbles
    Cola Cuties
    Cuba Libre
    Fruit Pillows
    Gummy Euros
    Gummy Farm
    Gummy Kicks
    Gummy Mango
    Hearts Afire
    Heavenly Sours
    Ice Cream Cones
    Long Stem Roses
    Love Parfait
    Mama & Baby Bears
    Mama & Baby Pigs
    Pale Ale Pints
    Peach Bellini
    Queen of Hearts
    Royal Roses
    Sassy Strawberries
    Sour Fizz Cola Cuties
    Sugar Lips
    Super Sour Hearts
    Sweet Strawberries

    Licorice 

    Caramel Licorice
    Dulce De Leche
    Finnska Black
    Finnska Red
    Licorice Cubes
    Licorice Scotties
    Salt-Dusted Fish
    Sea Salt Licorice

    Bits & Pieces
    Cherry Sweethearts
    Confetti Dolci
    Fruits De Mer
    Frutta Bella
    Hello Bambina
    Hello Bambino
    Kyoto Blossoms
    Piccolini
    Poco Dolce Hazelnuts
    Superfruit Jelly Beans
    Candy Flowers

  5. Shipping Costs

    Shipping costs to one U.S. address are as follows

    ORDER Min ORDER MAX Standard Expedited 2-Day Expedited Overnight
    $10.00 $7.00 $16.95 $27.50
    $10.01 $30.00 $7.00 $18.50 $29.50
    $30.01 $50.00 $7.00 $21.50 $32.95
    $50.01 $75.00 $7.00 $22.95 $34.95
    $75.01 $150.00 $7.00 $28.50 $40.50
    $150.01 $250.00 $7.00 $36.50 $49.95
    $250.01 $350.00 $7.00 $43.95 $58.50
    $350.01 $500.00 $7.00 $55.95 $70.95
    $500.01 $650.00 $7.00 $65.95 $80.95
    $650.01 $800.00 $7.00 $78.95 $94.95
    $800.01 $1000.00 $7.00 $93.50 $111.95

    *Please note these rates are for online customers only and do not apply to wholesale, custom, or corporate orders.

    If you’re shipping to an international address, please call 1-855-SUGARFINA or email hello@sugarfina.com for an international shipping quote.

  6. Valentine’s Day Shipping Deadlines

    Want your sweets for Valentine’s Day? Below are our shipping cut off times. Your order must be placed before these times using the specified delivery method to receive for Valentine’s Day.

    2/8/17 10am PT for orders shipping Standard Ground.
    2/10/17 10am PT for orders shipping Express 2 Day.
    2/13/17 10am PT for orders shipping Overnight.

    Missed the shipping window? Contact your local Sugarfina by noon for same day local delivery. Click Here to find a Sugarfina Boutique in your area.

    As always, we cannot be responsible for delays caused by weather delays or carrier issues.

Sweet Feedback From Happy Customers

“I have ordered a few things from this wonderful company and every time, the shipping is amazingly speedy, and the product is simply wonderful.” — Sarah S.

“I just received my very first Sugarfina order – champagne gummy bears. Can I just tell you how very much I appreciated the handwritten note AND samples of 2 other yummy candies – the cuba libre gummies and the green apple frogs?! I am definitely a loyal customer now! Thank you so much Sugarfina, for making me feel so special with your beautiful blue box of goodies!!” – Charlotte W.