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shipping policy

Shipping Methods & Cutoff Times

We offer three shipping options:

  1. Standard Usually arrives 5-7 business days (Monday-Friday) from the date of purchase. Please note orders may take up to 48 hours to process if shipped with standard service.
  2. Expedited 2-Day Usually arrives 2-3 business days from the date of purchase, if the order is placed by 10 am PST (Monday-Wednesday). Orders placed after 10 am PST Wednesday will ship the following Monday.
  3. Expedited Overnight Usually arrives 1-2 business days from date of purchase, if the order is placed by 10 am PST (Monday-Thursday). Orders placed after 10 am PST Thursday will ship the following Monday. Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.

Above are estimates only. Actual shipping times vary by location and products ordered. Before an order is shipped, it is processed. Processing times vary, typically between several hours to one business day. Orders are shipped on business days only (Monday-Friday, excluding U.S. federal holidays). If you place your order on a weekend or holiday, the above estimates start from the first business day after your order is placed. Contact us with questions about which shipping method is right for you.

Shipping In Warm Weather/Climates

We take the extra steps to guarantee your sweets arrive in a manner that will ensure food safety and preserve quality. During warm months, and year-round to destinations in warmer climates, we send your gifts in a special insulated mini-cooler to protect their freshness and exquisite quality. Additionally, we nestle frozen "cold packs" snugly during packing. During this time, we recommend sending your sweets to a cool place like a business address so they’re not left outside. To ensure product freshness, we do not ship on Fridays. Orders placed after 10 am PST on Thursday will ship the following week. See FAQs

Shipping Terms and Conditions

Severe weather may cause shipping delays. We regret that we are not able to guarantee express delivery in the event of severe weather. Please check FedEx.com to see if severe weather will impact your area.

We currently only accept orders being sent to the U.S. on our U.S. website. If you’d like to ship an order to Canada please visit our Canadian website to place your order. If you would like to ship to an international address, please email hello@sugarfina.com and we can assist you. Please note we cannot fulfill orders at this time for the UK, and other EU countries.

At this time we cannot deliver to APO/FPO addresses or PO Boxes.

Free shipping promotions may not be combined with other promotions or offers.

Substitution Because of the perishable and sometimes seasonal nature of many of our products, we reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts.


Holidays

Holiday Closures

Our shipping centers are closed on U.S. federal holidays. Orders will not be processed or shipped on these days.

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • New Year’s Eve
  • New Year’s Day

Shipping Costs

Shipping costs to one U.S. address are as follows:

order amountStandard ground2- day Expressovernight express
$.01-$10.00 $4.95 $20.95 $29.95
$10.01-$30.00 $4.95 $20.95 $29.95
$30.01-$50.00 $7.95 $20.95 $30.95
$50.01-$75.00 $9.95 $24.95 $34.95
$75.01-$100.00 $9.95 $24.95 $34.95
$100.01-$150.00 $14.95 $28.95 $38.95
$150.01-$250.00 $14.95 $28.95 $38.95
$250.01-$350.00 10%* 12%* 15%*
$350.01-$500.00 10%* 12%* 15%*
$500.01-$650.00 10%* 12%* 15%*
$650.01-$800.00 10%* 12%* 15%*
$800.01-$1,000.00 10%* 12%* 15%*

*10%-15% of order subtotal excluding tax for shipments over $250.00.

Please note these rates are for online customers only and do not apply to wholesale, custom, or corporate orders.

If you’re shipping to an international address, please call 1-855-SUGARFINA or email hello@sugarfina.com.