frequently asked questions
online orders and promotions
What is Sugarfina’s return policy?
Because candy is perishable, we are not able to accept returns. If you purchased Sugarfina products from one of our trusted retail partners, please refer to the retailer's return policy often found on your receipt or their website.
What Credit Cards or Payment do you accept?
We accept Visa, Mastercard, American Express, and Discover. Online we also accept Paypal in the US. We do not accept American Express in Canada.
Can I cancel or change my order?
Sugarfina has designed our shipping process to ship orders as quickly and accurately as possible to your specified location. Once we receive your order, it cannot be cancelled or changed. If your order is placed during normal business hours of Monday – Friday 8 am – 5 pm PST, we will try to accommodate requests within 2 hours of placing your order. Please contact us at hello@sugarfina with your order number and requested action and we’ll be in contact.
Help, my shipping address is wrong!
We’ll help you get your candy to the right place. Send us a note at hello@sugarfina or call 855-784-2734 with your order number.
Help, I forgot to include a gift note!
Unfortunately, there is no way for us to add a note once your order's already been placed. However, your gift does come with a note that reads, "Enjoy the sweets!" with your name at the bottom so the recipient will know who the gift is from.
Help, my package is missing!
Given the perishable nature of your order, the shipping carrier may deliver the package to a nearby address. Or in some cases, the shipping address provided was incorrect. Check your order confirmation email to ensure the address provided is accurate. If so, you may want to check with neighbors or a building manager. If still not found, send us a note at hello@sugarfina and we’ll help track it down.
How do I redeem a promo code?
To redeem your promotional code, please enter the code on the shopping bag page in the "promo code” box and click “apply”. Please note promotional codes cannot be combined and only one code may be used at a time. Also note, some promotions have exclusions. For more information and exclusions, please reference Special Promotions
Help, I forgot to add my promo code!
No worries, we can help. Send us a note at hello@sugarfina with your order number and the promotional code you intended to use. If your order is still processing, we’ll try our best to add the promotion.
Help, my promo code isn’t working.
To troubleshoot the issue, we recommend checking to ensure your order subtotal meets the minimum threshold to use the code (before tax and shipping charges are added) and check the dates the code is valid. If the promotion involves a free product, please make sure that item is in your shopping bag. For more information and promotional exclusions, please reference Special Promotions
Are items excluded from your promotions?
Certain product exclusions can apply. Typically, promotions are valid for in-stock items only. Not available on prior purchases, special orders, gift cards, custom orders, gift wrap, taxes, CandyDrop purchases, sale items, 24K Gold Champagne Bears, 24K Gold Rose Bears, Sugarfina Mini Candy Trunks, Sugarfina Candy Trunks or all non Sugarfina branded items. Additionally, promotions are not able to be combined with other offers, promotions, or discounts. For more information and exclusions, please reference Special Promotions
Can I combine promotions?
Sorry, only one promotion code may be used at a time.
Can I use my online credit or promotion in-store and vice versa?
It's best to check the particulars for the promotion in question. Some promotions are available both online and in-store while some may be exclusively available only where noted. For more information and exclusions, please reference Special Promotions
Shipping and Delivery
What shipping carriers do you use?
What shipping options are available?
- Standard usually arrives 5-7 business days
- Expedited usually arrives 2-3 business days
- Express usually arrives 1-2 business days from date of purchase Orders placed after 10am PST Thursday will ship the following week. Orders are shipped on business days only (Monday-Friday, excluding federal holidays). To ensure product freshness, we do not ship on Fridays during warmer months or to warmer climates. Learn More
Help, my shipping address is wrong!
What is inside the shipping box?
Do you offer same-day delivery?
Do you ship internationally?
Can I ship my order to a PO Box or APO/FPO address?
dietary information and candy care
I have an allergy, how can I find out which candies are right for me?
I have special dietary needs, how can I find out which candies are right for me?
Do you have sugar-free candies?
Do you have kosher candies?
What’s the shelf life of Sugarfina candy?
Can I refrigerate or freeze my candy?
What is Proposition 65?
Sugarfina Rewards Program
What is Sugarfina Rewards?
Did your Rewards program change?
I’m currently a Rewards member-what happened to my status and points when the program re-launched?
How do I join the Sugarfina rewards program?
Is there a fee to join Sugarfina Rewards?
What are the terms and conditions of Sugarfina Rewards?
How do I update my Sugarfina Rewards account password?
Is Sugarfina Rewards a credit card?
To learn more, visit sugarfina.com/rewards.
Can I share my Sugarfina Rewards account with a friend or family member?
Is Sugarfina Rewards available internationally?
Oops! Looks like I have multiple accounts. Can I combine them into one?
How do I earn points in the Sugarfina Rewards program?
Visit the Earn tab in your rewards account for more sweet ways to earn points, including:
a. Enroll in our Rewards program
b. Shop with us
c. Like our Facebook page via our Rewards portal
d. Follow us on Instagram via our Rewards portal
e. Follow us on Twitter via our Rewards portal
f. Follow us on Pinterest via our Rewards portal
g. Tag us with hashtag #Sugarfina on Instagram
h. Purchase 2x within 60 days
i. Refer a friend to shop with us
j. Add gift reminders to your account (birthdays, anniversaries, etc.)
k. Participate in surveys
How do I redeem my points?
a. Sign in to your rewards account at sugarfina.com/rewards and visit the Redeem tab to view and apply available points.
b. If logged in and shopping online, your rewards will be available to add to your cart at checkout.
c. Shopping in store? Share your Rewards account information with a Sugarfina Associate to redeem available rewards.