Help, my shipping address is wrong!
We’ll help you get your candy to the right place. Send us a note at firstname.lastname@example.org or call 855-784-2734 with your order number and the correct shipping address. If your order hasn’t shipped yet, we’ll update the address prior to shipping your package. If your order has already shipped, we can work with FedEx to have it rerouted. Please note that rerouting a package may add extra transit time and rerouting fees.
Help, I forgot to include a gift note!
Please contact us at email@example.com and we can add Gift Wrap/Note to your order for $5.
Help, I forgot to add my promo code!
No worries, we can help you with that. Please contact us at firstname.lastname@example.org with your order number and the promo code you intended to use. Please note that promo code requests must be made within 24 hours of placing your order. After that, you’ll just need to save your promo code for next time.
Help, I can’t find my order!
Please contact email@example.com with your name and billing address and we’ll help you find it.
Help, my package is missing!
Please contact firstname.lastname@example.org with your order number and we’ll help you find it.
Where can I send my compliments or complaints?
We’d love to hear your feedback. While getting sweet notes is always wonderful, we also appreciate hearing about areas where we can improve. Please send any comments to email@example.com. We share customer feedback with our entire team on a regular basis, so that we can celebrate what is working well, and improve areas that need to be fixed.
What Credit Cards do you accept?
At this time we accept Visa, Mastercard and American Express. We do not accept Discover.
Dietary Needs FAQ
Do you have sugar-free candies?
We are always on the lookout for new candies, including sugar-free candies. We don’t have any sugar-free candies yet, but we hope to introduce some in the future.
Do you have kosher candies?
Sugarfina is under the Kosher supervision of Kof-K and we have many Kosher candies! These candies can be identified by the “K” symbol on each product page. Click Here to browser our selection of Kosher Candies.
I have an allergy, how can I find out which candies are right for me?
Each of our candy pages includes ingredients and allergy information. Scroll down and click on the Ingredients tab to view the ingredients and allergy info. Click on Nutrition Facts to view the nutrition facts panel.
If you have a severe allergy, we recommend avoiding our candy. Our packaging facility handles candies that contain milk, soy, wheat, peanuts and tree nuts, and there may be traces of these allergens in any candy.
I have special dietary needs, how can I find out which candies are right for me?
Visit our Candy Shop page and check out the categories on the left side. You’ll see a section for Dietary Needs. Click to expand this section and you’ll find options for Fat-Free, All-Natural, Non-GMO, No Artificial Colors, No Artificial Flavors, Gluten Free, Vegetarian and Vegan. Click on an icon and you’ll see all the candies that meet that dietary need. These icons are also listed on the individual candy pages, just below the add to cart button.
Candy Care FAQ
What is Sugarfina’s return policy?
Because candy is perishable, we are not able to accept returns.
What’s the shelf life of Sugarfina candy?
Gummies and licorice have a shelf life of 6 months or longer. Chocolates have a shelf life of 1 year. To maximize the shelf life, we recommend properly storing your candy in a cool, dry place around 65-70 ͦ F, away from direct heat or sunlight.
If you have any other questions about caring for your candy, please email firstname.lastname@example.org and we can provide some additional tips.
Can I refrigerate or freeze my candy?
We do not recommend refrigerating or freezing your candy as this causes changes to the appearance and texture of the candy.
Where is Sugarfina candy made?
We work with small artisan candy makers around the world who manufacture candies just for us. From a tiny workshop in Genoa, Italy to a family-owned factory in Greece, we pride ourselves on working with high quality artisans who create candies the old-fashioned way, using only the best ingredients and techniques. More than 2/3 of Sugarfina candies can’t be found anywhere else in the U.S.
I have an idea for a candy that Sugarfina should carry, who should I contact?
Great, we’d love to hear about it! Please send your idea to email@example.com and we’ll take a look. It’s a tough job, but somebody’s gotta taste test the world’s candy.
Shipping & Delivery FAQ
What shipping options are available?
We offer three shipping options:
- Standard will arrive within 2-5 business days (Monday-Saturday). Please note orders may take up to 48hrs to process if shipped with standard service.
- Expedited 2-Day is guaranteed to arrive on the 2nd business day, if the order is placed by 10am PST (Monday-Wednesday). If the order is placed by 10am PST on Monday, the package will arrive by end of day Wednesday. Orders placed after 10am PST Wednesday will ship the following Monday.
- Expedited Overnight is guaranteed to arrive the next business day, if the order is placed by 10am PST (Monday-Thursday). Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.
*PLEASE NOTE* Sugarfina cannot be held liable for delivery delays caused by inclement weather.
It’s a fact – candy can melt in warm weather. We want your order to arrive in the best possible condition, so we have made the following adjustments to our shipping policy for the warmer months:
- We do not let packages to be transported over the weekend during the warmer months of the year, as this increases the chance of melting. Thus, we do not ship any orders on Friday.
- Expedited 2 Day and Overnight orders placed on Thursdays after 2pm will not ship until the following Monday.
- We do not offer Standard shipping to the following states during the warmer months: Alabama, Florida, Hawaii, Louisiana, Mississippi, Nevada, Texas. *Note* Any Free Standard Shipping promotions are excluded from these states during the summer months.
When you select expedited shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
Shipping to arrive on a Specific Date: If you would like your order to arrive on a specific date, please email firstname.lastname@example.org to arrange the details.
Shipping to Multiple Addresses: If you are shipping to multiple addresses, please contact us at email@example.com and we can assist you.
APO/FPO Addresses: At this time we are unable to ship to APO/FPO addresses or PO Boxes.
International Shipping: We currently only accept orders being sent to the U.S. on our US website. If you would like to ship a package to Canada please visit our Canadian website. If you would like to ship to any other international address, please contact firstname.lastname@example.org and we can assist you.
Holidays: Our warehouse is closed during the below holidays. Orders will not be processed or shipped on these days.
New Year’s Eve
New Year’s Day
Which shipping carriers do you use?
We ship most packages via FedEx Ground and FedEx Express.
For international shipments, we ship via FedEx International. Please email email@example.com for an international shipping quote.
Do you offer same-day delivery?
My package appears to be lost, please help!
Please contact firstname.lastname@example.org with your order number and we’ll help you out.
Do you ship internationally?
Our website currently allows shipping to the U.S. and Canada only. We only ship orders internationally over $100 USD. For a quote please contact us at email@example.com with the specifics items you are interested in purchasing. If you’d like to ship a package to Canada please visit our Canadian website to place your order.
How can I ship to multiple addresses?
If you would like to ship to 50 or more addresses, please contact firstname.lastname@example.org and we’ll email you our multiple shipping address template.
How do you handle shipping in hot weather?
If you are shipping your order to a destination where temperatures are above 75° F we strongly suggest considering the below list of candies that are a bit less heat-sensitive then chocolates and caramels. Please be advised that these candies can still melt in hot conditions (e.g. 85° F and up).
Warm Weather Appropriate Candies and Gift Sets
Bentos & Gift Sets:
Will You be my Bridesmaid or Maid of Honor Giftsets
Gummy Love 8pc Bento
Gummy Love Tasting Box
Love Bites Giftset
Pucker up Giftset
Thank You Giftset
Athena Black Cherry
Chocolate Marshmallow Eggs (milk and dark)
Chocolate Sparkles from Greece
Dark Chocolate Jordan Almonds
Robin’s Egg Caramels
#1 Swedish Fish
Baby Champagne Bears
Berry Vanilla Pies
Black Currant Berries
Blueberry, Lemon, Blood Orange, Citrus & Strawberry Fruttini
Ice Cream Cones
Long Stem Roses
Mama & Baby Bears
Mama & Baby Pigs
Pale Ale Pints
Queen of Hearts
Sour Fizz Cola Cuties
Super Sour Hearts
Dulce De Leche
Sea Salt Licorice
Bits & Pieces
Fruits De Mer
Poco Dolce Hazelnuts
Superfruit Jelly Beans
Do you include packing slips or pricing in your shipments?
No, we don’t include packing slips or any pricing information in the shipping box as our candies are frequently sent as gifts. If you’d like to indicate who your package is sent from please select gift warp at checkout to include a hand written note with your purchase. Note, we do not include sender information in our packages unless a gift note is selected at checkout.
What’s in side the shipping box?
Your candy is packaged in a beautiful aqua Sugarfina shipping box,* so it looks great all the way from our boutique to your door. Open the box, you’ll find a hand-written note from us on top and your candies if the Shipping and Billing name are the same. If the orders is sent to another recipient a note saying “From, [Billing Name]” will be included. As many of our packages are sent as gifts we do not include invoices in any of our orders.
If you would like to send your order without a From note included please contact us at email@example.com with your order number as soon as your order as placed and we will do our best to assist you.
* standard white or kraft boxes may be used on larger orders
What’s included in gift wrap?
Gift Wrap ($5) includes a beautiful white satin ribbon bow and a hand-written gift note on Sugarfina stationery. Please note that Gift Wrap bundles all items together into one package. If you would like multiple items to be gift-wrapped individualy please contact firstname.lastname@example.org
Sugarfina Retail Stores FAQ
Do you offer delivery at your stores?
Can I buy bulk candy at a retail location?
We only sell bulk candy on our website, not at our retail stores. If you would like to purchase online and arrange for in-store pickup, please call 1-855-SUGARFINA or email email@example.com and a Candy Concierge will assist you.
Do all stores have the same selection of candy?
The candy selection varies at each of our retail shops. If you are looking for a specific candy, please contact your local store to confirm availability.
Your gift bags are so pretty, can I have a bunch of them?
Can I arrange for an in-store tour or tasting?
Yes, please contact firstname.lastname@example.org to arrange a date and time. We request at least 2 weeks advance notice if possible.
Can I have a private party in your store?
We offer private party services in some of our Sugarfina boutiques. Please visit our party page for more information.
How do I redeem a promo code?
To redeem your promo code, please enter the code on the checkout page and click submit. Please note that promo codes cannot be combined. Only one promo code may be used at a time. For help please contact email@example.com .
Can I combine promotions?
Sorry, only one promo code may be used at a time. Please note that Gilt codes are promo codes and may not be combined with any other offer.
Are items excluded from your promotions?
Certain product exclusions can apply to Sugarfina promotional codes. All non-candy items, such as cards and decorations are excluded from all promotions. All Non-Sugarfina branded candies are excluded from promotions as well.
Can I used more than one gift card or candy card at a time?
Sorry, only one gift card or candy card may be used at a time.
Can I use my online credit or promotion in-store and vice versa?
Online promo codes may only be redeemed online. In-store promo codes may only be redeemed in stores.
GILT: How do I redeem my GILT code online?
Shop to your heart’s content. When you’re ready to check out, enter your Gilt Code in the “promo code” section of the shopping cart and click submit. Please note that Gilt codes are not combinable with other offers and only one Gilt code may be used at a time.
Are you hiring?
Yes, we’re always looking for great people to join our sweet team. Click here for a list of current opportunities.
How do I become a wholesale partner?
To apply to become a Sugarfina wholesale partner, please complete our Wholesale Inquiry Form and a Candy Concierge will be in touch with you.
Who do I contact for press and media inquireies?
For press and media inquiries, please contact firstname.lastname@example.org
Who do I contact about donations and charity requests?
For more information on donations, please email email@example.com or view Donation FAQ . Please note that we require a 6 week lead time for all donation requests.
Custom & Events FAQ
How can I learn more about custom and corporate gift options?
Please view our custom gift catalog here. If you have any questions about our custom or corporate gift options, please email firstname.lastname@example.org and someone from our Candy Concierge will assist you. Please note our minimum for custom orders is 50 units.
What is the lead time for custom orders?
Most custom orders require at least 2-3weeks lead time. Please note that lead time is the amount of time from placing your final order to your product being ready to ship. Shipping adds an additional 1-5 business days depending on your location and the shipping method selected.
Do you offer drop shipping for custom orders?
Yes, we can drop ship to your recipient list. Please contact email@example.com for more information.Please note our minimum for custom orders is 50 units.
Do you offer candy bars for events?
We currently offer full-service candy bar services in Southern California only. For events outside of Southern California, we offer bulk candy in a wide variety of custom colors. Please contact firstname.lastname@example.org for more information regarding Sugarfina Candy Bars.
I have a large order, who can help me?
Yay, we love large orders! You can place most orders on our website, but if you have a very large quantity (1000 pieces or more of a particular item), you can contact us at email@example.com for assistance. Please note that large orders may require extra processing time, particularly during the holiday season.